Contacts

Sheremetyevo International Airport address:

Sheremetyevo International Airport, Khimki town, Moscow Region, Russia, post code 141400
JSC «Sheremetyevo International Airport»

Official Internet portal: www.svo.aero

Call Center, Sheremetyevo International Airport

+7 (495) 578-65-65 (around-the-clock)

+7 925 100-65-65 (around-the-clock, free call for Russia)

Call Center e-mail:

callcenter@svo.aero


Emergency services:

Police:

LA MIA: +7(495) 578-22-54
Terminal D: +7(495) 578-47-54

First-aid posts:

Terminal С: +7 (495) 578-47-12, +7 (926) 244-63-01
Terminal D: +7 (495) 578-03-31, +7 (926) 244-48-24
Terminal Е: +7 (495) 578-02-82, +7 (926) 244-49-65
Terminal F: +7 (495) 578-78-38, +7 (926) 244-48-53

Passenger services:

Mother and child room:

Terminal С: +7 926 533-21-57, ext. 5869
Terminal D: +7 926 533-21-57, ext. 1629
Terminal E: +7 926 533-21-57, ext. 3135
Terminal F: +7 926 533-21-57, ext. 8255

Luggage room:

Terminal C: +7 (495) 578-47-82
Terminal D: +7 (495) 578-23-91
Terminal E: +7 (495) 578-20-12
Terminal F: +7 (495) 578-83-46
Unreclaimed luggage, domestic flights: +7 (495) 500-65-52
Unreclaimed luggage, international flights: +7 (495) 753-86-41
Lost property office: +7 (495) 578-74-64, 578-23-26

Lost and found:

Terminal C: +7 (965) 100-65-65, +7(495) 578-65-65, ext.201
Terminal E,F: +7 (965) 100-65-65, +7 (495) 578-65-65, ext.202
Working hours: 06.00-24.00 Terminal D (domestic flights): +7 (499) 500-72-70 Terminal D (international flights): +7 (499) 544-33-25

Federal Migration Service:

Terminal C: +7 (495) 578-64-61, 578-07-51
Terminal D, E, F: +7 (495) 578-19-11, 578-66-67, 578-82-64, 578-62-22

Customs:

Custom in Sheremetyevo: +7 (499) 728-72-27
Federal help line in Moscow: +7 (495) 449-77-71
Hot line: +7 (499) 728-76-42

Veterinary control:

Terminal E (2 floor, office 2.21): +7 (495) 578-96-52, +7 (925) 081-87-03
Terminal D (office A315, 3 floor, follow the signs): +7 (495) 578-24-24 (ext. 6634), +7 (926) 533-21-57 (ext. 6634)
Service feedback: +7 (495) 578-00-02

Sanitary control:

Terminal C: +7 (495) 578-57-21
Terminal D, E, F: +7 (495) 578-56-47, 578-56-75, 578-96-48, +7 (965) 254-47-51

Cargo transportation:

Moscow Cargo LLC:

+7 (495) 730-62-64. Every day (9:00 a.m.- 09:00 p.m.), including weekend and holidays.
Airfreight booking and sales.

Sheremetyevo-Cargo: +7 (495) 961-38-08
Cargo receipt: +7 (495) 967-11-70

Aviation services:

Aviation Security Directorate:

Deputy Director on Duty: +7 (495) 578-17-41

Press Center:

Phone: +7 (495) 578-85-85, 578-20-73
Fax: +7 (495) 232-65-48

Other airports of Moscow:

Vnukovo International Airport: +7 (495) 937-55-55
Domodedovo International Airport: +7 (495) 933-66-66

Public authorities:

Russian Border Service with FSB (Moscow): +7 (495) 578-90-90
Federal Service in Consumer Rights Protection and Human Welfare (CPS):
+7 (495) 578-51-42