Departure

Dear passengers!

• Entering the terminals, please proceed to passenger screening.

The offices are equipped with X-ray scanners, as well as stationary and hand-held metal detectors. Passenger screening is performed by military security personnel of Sheremetyevo International Airport holding regulation certificates (ID). Officers of the Linear Administration for Internal Affairs (LAIA) are responsible for enforcement of public order at Sheremetyevo terminals and for procedures concerning items detected in the course of luggage screening which are subject to regulations restricting their circulation within the Russian Federation.

• All information concerning the flights is available on the screens in the terminals.
• Flight registration and luggage check-in at Sheremetyevo International Airport commences 2 hours and finishes 40 minutes prior to take-off. This period is subject to change from time to time as agreed upon with the airlines.

Passengers with e-tickets departing from Terminal F may choose the Self Service Check-In option. Self Service Check-In Booths are located in front of the check-in area—prior to customs control. So far, only KLM and Aeroflot passengers may enjoy this service.

• Prior to checking-in, you should pass customs control. If required by applicable customs regulations of the Russian Federation, you must fill in a customs form at a special desk next to the customs checkpoint.

Declaration, and acquisition of customs stamps, shall be carried out at the customs line—prior to checking-in, border control and pre-flight inspection. Customs clearance and control of goods moved across the state frontier of the Russian Federation shall be the responsibility of customs officials in accordance with applicable customs regulations and laws of the Russian Federation.

• After customs clearance, please proceed to the flight check-in stand.

First class, business class and economy class passengers should check in at the relevant checkpoints. The terminals have lounges specifically designated for first class, business class and economy class passengers. You will be invited to the relevant lounge upon checking in. 

• To check in and have your luggage processed, please submit your ticket and passport to the dispatcher at the check-in point. Passengers with an e-ticket are only required to present their passport (or other ID). Your luggage will be checked in in your presence only.

If the weight of your luggage and hand baggage exceeds the class-specific value set for free transportation of luggage, you will be required to pay a fee for extra weight. The dispatcher will advise you on the location of the office where you can pay for any excess baggage. Upon payment for the excess baggage, please return to the check in point and obtain your boarding pass.

• Thereafter, proceed to passport control (immigration control, visa control). Passport control at Sheremetyevo International Airport is carried out by officers of the Border Control Service with the FSB of Russia in accordance with applicable laws of the Russian Federation.
• After passport control, please proceed to special control.
• Afterwards, passengers should proceed to the holding zone—a “sterile area” holding a variety of restaurants and cafes, duty-free shops, newspapers and souvenir shops.
• Upon the announcement of boarding, please proceed to the gate specified on your boarding pass. The announcement will specify the carrier, flight number, destination and boarding gate. Announcements are made in Russian and in English by the Airport personnel.

Passengers requiring special services (individuals in need of medical assistance, passengers in wheelchairs, unaccompanied minors) shall board ahead of the other passengers.

Each receiving country may have its own regulations. Please make sure to inquire about the check-in procedures while booking the tickets or confirming your reservation.

Have a good flight!