WhatsApp and Viber — new channels of information support for passengers in Sheremetyevo AirportWhatsApp and Viber — new channels of information support for passengers in Sheremetyevo Airport

Sheremetyevo International Airport has expanded the opportunities for passengers and guests of the airport when it comes to receiving around-the-clock information support across various feedback channels. Now, users can get answers to their questions in Russian or English via WhatsApp and Viber messenger services.

In addition to the official Sheremetyevo Airport bot in Telegram messenger (@Sheremetyevo_bot) which has been operating since May 2017, passengers can now get any type of information support 24 hours a day from the airport’s call center operator via WhatsApp and Viber messenger services.

To start the chat, passengers must save the number of the airport call center
(+7 (495) 578-65-65)
as one of their contacts. The dispatcher from the information service will respond to any questions submitted via the messenger, and will attach any graphic or photo materials if necessary.

Expanding support channels via messenger services is part of Sheremetyevo Airport’s strategy aimed at developing its mobile services. Sheremetyevo is the first airport in Moscow to develop mobile apps for iOS and Android devices that provide a navigation function within the airport complex.

Free and unlimited Wi-Fi internet access is available throughout the airport, which makes it very convenient to use the online services.

Sheremetyevo International Airport is the largest Russian airport in terms of passenger and cargo transportation volumes, takeoffs and landings and the area of the airport facilities. Sheremetyevo Airport serves more than 200 destinations.

Sheremetyevo has been best airport in Europe in terms of service quality in 2012, 2013 and 2015 in the ASQ (Airport Service Quality) and ACI (Airports Council International) ratings. In 2016, Sheremetyevo ranked first in Europe in terms of passenger service quality among airports serving 25 to 40 million passengers a year.

In 2016, Sheremetyevo became one of the largest international airports according to OAG, a highly reputable UK agency (more than 20 million departure scheduled seats per year). In this category, Sheremetyevo is the most punctual airport in Europe (punctuality 83.5%) and ranks seventh worldwide in OAG’s punctuality rating.

Public Relations Directorate

of Sheremetyevo International Airport

Phone: (495) 578-85-85, (495) 578-20-73

Fax: (495) 232-65-48

www.svo.aero