Sheremetyevo and Mastercard business lounge are the winners of Business Traveller Awards

Sheremetyevo airport business lounges served more than 2 million people within 10 months of 2017

Sheremetyevo International Airport won two awards of the prestigious Business Traveller Russia and CIS Awards in the field of international business tourism second year in a row. The award has been inducted by Russian edition of the Business Traveller magazine.

Sheremetyevo airport won “Best airport of Russia and the CIS” nominee, and Mastercard business lounge, designed specifically for premium Mastercard cards holders, won “Best business lounge of Russia and the CIS” nominee following the results of an open online voting. The awarding ceremony was held on November 15, 2017.

The publisher of the Russian version of the Business Traveler magazine Margarita Gorelikova said: “Business Traveler Awards is held not only to determine the best companies in the field of business tourism. There is also a more important mission — to set certain quality standards in the Russian business tourism. What could be more important for the tourist business than knowing the needs of corporate and private travellers? Customer satisfaction is the key to the development of Russian tourism, and we do our best to help its development”.

The prestigious international rankings recognize Sheremetyevo airport as the leader in the passenger service quality, the leader of the growth rate of passenger traffic and the leader of on-time performance among the largest European airports. This result was achieved due to the infrastructure development, effective service quality management system, and introduction of innovative technologies and services. Sheremetyevo was the first among Russian airports to receive the China Friendly certificate, open the loyalty program of SVO Club, and launch information channels for supporting passengers in popular instant messengers in 2017.

Sheremetyevo airport pays special attention to the development of VIP and business services. Passenger traffic has reached 2 million 20 thousand people in business lounges since the beginning of the year, which is 20% more than the same period last year. Sheremetyevo has 4 VIP and 11 business lounges. All of them meet the requirements of the most demanding passengers of domestic and international flights. “Kosmos” business lounge offers rest in individual cabins, “Zvezdniy” business lounge surprises with a large aquarium with exotic fish, whereas “Matryoshka” business lounge allows passengers to get immersed in the Slavic culture with the help of thematic interior and Russian cuisine delicacies. Sheremetyevo airport launched a new service to provide electronic media with a choice of 200 media in more than 20 languages in all business lounges in 2017.

Mastercard business lounge was opened in 2015. Its space is divided into functional areas: restaurant, winter garden, rest zones, library and shower room. Visitors can enjoy a special menu designed by Ginza Project exclusively for Mastercard business lounge. The interior design will surprise you with the use of noble natural materials — rosewood, gray marble, as well as fresh flowers, grass and moss, and a comfortable color range for visual perception.

CEO of Sheremetyevo VIP Tatiana Kuznetsova said: “Sheremetyevo airport wins ‘Best business lounge of Russia and the CIS’ second year in a row. It is the evidence to conformity of the airport’s business services to the best international standards. We keep opening up new possibilities of premium service for passengers. Two business lounges and a VIP lounge are being preparing to be launched at the new Terminal B. The interior design is planned to have the elements of Russian Constructivism. Our customers can fully enjoy the design and comfort of the new lounges at Sheremetyevo airport next year”.

Head of Mastercard in Russia, Kazakhstan, Belarus and Armenia, Alexey Malinovskiy mentioned: “We are very proud to be recognized by travellers and industry experts and highly appreciate the award of Business Traveller magazine. This year, Mastercard celebrates 20 years of doing business in Russia. Together with our partners, we are happy to create exclusive advantages and priceless experiences for Mastercard cardholders. Our business lounge offers maximum preflight comfort for the guests”.

Business Traveller Awards prize is awarded to companies for outstanding achievements and innovations in the field of business tourism. The first ceremony award took place in 1988. It was established by the editors of the British magazine Business Traveller who decided to reward the best airlines, hotels, airports and car rental services. During its existence Business Traveller Awards gained a reputation as the authoritative awards, largely due to its objectivity. Travelers who using the services of the business tourism industry determine the winners. Among them are business travelers, graduates of leading Russian and international business schools, management of major banks and companies, representatives of state corporations and individual travelers. The award is currently held in the UK, the USA, Asia-Pacific, Russia and the CIS, Africa and the Middle East, Germany and Poland.

Mastercard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities — such as shopping, traveling, running a business and managing finances — easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardFR, @MastercardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.

About Mastercard business lounge

Mastercard business lounge located in the Terminal E of Sheremetyevo International Airport was opened in November 2015. The business lounge designed for 70 seats operates 24/7 for holders of premium cards World Mastercard Black Edition issued by the banks of Russia, Belarus, Ukraine, Armenia or Kazakhstan or World Elite Mastercard issued by the banks of any country in the world. Rules for visitors are available on the website. Elle magazine named Mastercard business lounge one of the most beautiful VIP lounges in the world in May 2017.

Public Relations Directorate

of Sheremetyevo International Airport

Phone: (495) 578-85-85, (495) 578-20-73

Fax: (495) 232-65-48

www.svo.aero